MILAN, TN – Patients have spoken, and West Tennessee Healthcare Milan Hospital is among the nation’s best for nurse and physician communication.
According to Becker’s Hospital Review, one of the nation’s leading healthcare industry publications, the hospital is one of only 183 hospitals nationwide and five in Tennessee to earn five-star ratings for both nurse communication and physician communication in the Centers for Medicare & Medicaid Services (CMS) Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient experience survey.
The recognition is based on patient feedback evaluating how well Milan Hospital’s nurses and
physicians –
• Listen carefully to patients and their concerns
• Explain medical information in a way that’s easy to understand
• Treat patients with courtesy and respect
• Help patients feel informed and confident throughout their care
“This recognition is especially meaningful because it comes directly from the voices of our patients,” said Sherry Scruggs, CEO of West Tennessee Healthcare Milan Hospital. “Knowing our patients felt heard, respected and cared for by both our nurses and physicians is one of the greatest compliments we can receive.”
Exceptional healthcare is about more than treating an illness, it’s about making patients feel informed, supported and confident in their care. Milan Hospital’s five-star ratings for nurse and physician communication reflect a commitment to building trust through compassionate, clear communication at every step of the patient experience.
“This honor belongs to every member of our care team,” Scruggs said. “Our nurses and physicians work side by side every day with one goal in mind … to provide safe, high-quality care while making sure every patient feels respected, informed and cared for. We are proud that our patients recognize those efforts.”
The recognition places West Tennessee Healthcare Milan Hospital among an elite group of hospitals across the country and reinforces the organization’s commitment to providing nationally recognized healthcare close to home for the communities it serves.
About West Tennessee Healthcare
West Tennessee Healthcare is a public, not-for-profit healthcare system with locations serving 19 counties in West Tennessee and Southeast Missouri. The mission of West Tennessee Healthcare is to improve the health and well-being of the communities we serve while providing exceptional and compassionate care. For more information, visit www.wth.org.
